Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how cek4d ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the cek4d online gaming platform at https://cek4d.cam ("the Website").

cek4d is committed to protecting the privacy of all its players and to processing personal data in a transparent, lawful, and fair manner. This Policy is compliant with applicable international data protection standards governing our licensed operations and applies to all personal data collected through the Website, account registration process, customer support interactions, payment processing activities, and any other interaction you have with cek4d.

By registering an account on cek4d or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to arrange account closure.

2. Definitions

For the purposes of this Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information that identifies or could reasonably be used to identify you as an individual, including your name, email address, date of birth, identity document details, payment information, and IP address.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure, or deletion.
• "Data Controller" means cek4d, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party organisation that processes personal data on behalf of cek4d under a contractual data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity verification process conducted by cek4d to comply with anti-money laundering and player protection obligations.
• "Cookies" means small text files placed on your device by the Website to store and retrieve information about your browsing session and preferences.
• "Sensitive Data" means personal data revealing racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data — categories that cek4d does not intentionally collect except where required for specific regulatory compliance purposes.

3. Data We Collect

3.1 Registration Data

When you create a cek4d account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Username and encrypted password
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru)
• Mobile phone number (optional at registration; may be required for two-factor authentication or KYC)

3.2 KYC & Verification Data

To comply with our anti-money laundering obligations and to verify player identity, we collect:

• Government-issued identity document (e.g., Malaysian MyKad, passport, or driving licence — including document number, expiry date, and photo)
• Proof of address documentation (e.g., utility bill or bank statement addressed to your registered address)
• Proof of payment method ownership (e.g., screenshot of Touch 'n Go eWallet, Boost, GrabPay, or bank account showing your registered name)
• Source of funds documentation where requested for high-value withdrawal processing

3.3 Financial Transaction Data

We collect transaction records associated with deposits and withdrawals, including the payment method used (e.g., DuitNow, FPX via Maybank or CIMB, Boost eWallet), transaction amounts in MYR, timestamps, and transaction reference numbers. We do not store full bank account numbers or e-wallet PINs.

3.4 Technical & Usage Data

When you use the Website, we automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type, operating system, and screen resolution
• Pages visited, time spent, click paths, and game session data
• Login timestamps and session durations
• Error logs and crash reports

3.5 Communication Data

When you contact cek4d via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments submitted. These records are maintained for quality assurance, dispute resolution, and regulatory audit trail purposes.

4. How We Use Your Data

cek4d processes your personal data for the following purposes:

• Account Management: Creating and maintaining your player account, authenticating logins, and managing account settings and preferences.
• Age Verification: Confirming that all registered players are aged 21 or above, in compliance with our responsible gambling obligations.
• KYC & AML Compliance: Verifying your identity and the source of deposited funds to comply with anti-money laundering obligations applicable to our international gaming licence.
• Payment Processing: Facilitating deposits and withdrawals through supported Malaysian payment methods and cryptocurrency channels.
• Fraud Detection & Security: Identifying and preventing fraudulent activity, multi-accounting, bonus abuse, and unauthorised access to player accounts.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining communication records for quality assurance.
• Responsible Gambling: Monitoring account activity to identify signs of problem gambling behaviour and applying self-exclusion or account restrictions where warranted or requested.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing materials. Players who self-exclude are automatically removed from all marketing distributions.
• Platform Improvement: Analysing aggregated usage data to improve Platform functionality, game selection, payment method performance, and user experience.
• Legal Compliance: Meeting obligations imposed by our gaming licence, responding to lawful requests from regulatory authorities, and maintaining records required under applicable law.

5. Legal Basis for Processing

cek4d processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and cek4d — including account management, payment processing, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and age verification obligations under our gaming licence conditions.
• Legitimate Interest: Processing conducted for cek4d's legitimate business interests, including fraud prevention, platform security, and improving service quality, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit, freely given consent — most relevantly for the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Third Parties

6.1 Third-Party Service Providers

cek4d shares personal data with carefully selected third-party Data Processors who provide services integral to Platform operations. All third-party processors are bound by contractual data processing agreements that restrict their use of your data to the contracted purpose only. Categories of third-party processors include:

• Payment Processors: E-wallet providers (Touch 'n Go, Boost, GrabPay), DuitNow and FPX banking infrastructure partners, and cryptocurrency payment gateway operators.
• KYC & Identity Verification Providers: Third-party identity verification services used to validate government-issued documents and confirm player identity.
• Fraud Prevention & Risk Management Tools: Automated systems used to detect unusual wagering patterns, device fingerprinting anomalies, and suspicious account behaviour.
• Cloud Hosting & Infrastructure Providers: Secure cloud infrastructure operators responsible for hosting Platform data under encryption and access controls.
• Customer Support Platform Providers: Live chat software operators who process communication data on our behalf to facilitate player support interactions.

6.2 Regulatory & Law Enforcement Disclosure

cek4d may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, by a valid legal order, or by the conditions of our gaming licence. We will not disclose more data than is necessary to satisfy the specific legal requirement.

6.3 No Sale of Personal Data

cek4d does not sell, rent, barter, or otherwise transfer your personal data to any third party for commercial gain or third-party marketing purposes. This restriction applies unconditionally.

7. Data Retention

cek4d retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of your account relationship with cek4d and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years in accordance with AML obligations applicable under our gaming licence.
• Customer Support Communications: Retained for a minimum of three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical & Usage Logs: Retained for a minimum of twelve (12) months for security and fraud investigation purposes, and up to three (3) years for aggregated analytics.
• Marketing Preferences: Retained for the duration of your account relationship. Upon account closure, marketing opt-in records are retained for a reasonable period to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Data Security

cek4d implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser and the Platform
• AES-256 encryption for personal data stored at rest in our databases
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Multi-factor authentication requirements for all internal system access
• Regular security audits and penetration testing conducted by independent third-party security specialists
• Automated anomaly detection systems monitoring for unusual access patterns or potential data breach indicators
• Incident response procedures governing notification obligations in the event of a data security incident

While cek4d applies industry-standard security controls, no system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal data, cek4d will notify affected players within a reasonable timeframe via their registered email address and will take all necessary remediation steps.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit the cek4d Website. They enable the Platform to recognise your browser, maintain your session state, remember your preferences, and gather analytics data. cek4d uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences and settings (e.g., preferred language, remembered username, game interface preferences) to improve your experience on return visits.
• Analytics Cookies: Collect aggregated and anonymised usage data to help cek4d understand how players navigate the Platform, which features are most used, and where technical issues may be occurring.
• Security Cookies: Used for fraud detection and to prevent account takeover, including device fingerprinting tokens and CSRF protection tokens.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the cek4d Platform, including preventing you from staying logged in or accessing certain game features. For detailed guidance on managing cookies in your specific browser, refer to your browser provider's support documentation.

10. Your Rights

Subject to applicable legal limitations and our regulatory retention obligations, you have the following rights with respect to your personal data held by cek4d:

• Right of Access: You may request a copy of the personal data cek4d holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete. For registered account details, minor corrections can be made directly through your account settings; for KYC document corrections, please contact support.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where there is no overriding legitimate interest or legal obligation to retain it. Note that AML and gaming licence obligations require us to retain certain data for a minimum of five (5) years regardless of erasure requests.
• Right to Restrict Processing: You may request that cek4d restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will cease processing your data for marketing purposes immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact cek4d's support team via live chat or email at [email protected]. We will respond to all verifiable data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by an additional sixty (60) days, with prior notification to you.

11. Minors & Age Restriction

cek4d strictly prohibits the use of its platform by individuals under the age of twenty-one (21). We do not knowingly collect personal data from anyone under this age. If we become aware that personal data has been collected from a player who has misrepresented their age and is under 21, we will immediately close that account, delete all associated personal data to the extent not required for legal reporting purposes, and report the incident to relevant authorities where required.

If you believe that a minor has registered an account on cek4d using false age information, please contact us immediately via live chat or at [email protected] so that we can investigate and take appropriate action.

12. International Data Transfers

cek4d is an internationally licensed online gaming operator and may process and store your personal data on servers located outside Malaysia. When personal data is transferred to or processed in a jurisdiction outside your country of residence, cek4d ensures that adequate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Such safeguards include contractual data protection clauses in agreements with third-party processors, selection of processors operating in jurisdictions with recognised data protection frameworks, and encryption of all data in transit and at rest regardless of processing location.

By using the cek4d Platform, you acknowledge and consent to the transfer of your personal data to processing locations outside Malaysia as described in this section.

13. Policy Amendments

cek4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform operations. Material changes to this Policy will be communicated to registered players via their registered email address and/or via an on-platform notification at least seven (7) days before the changes take effect.

The most current version of this Policy is always accessible at https://cek4d.cam/privacy-policy. The effective date at the top of this page reflects the date of the most recent revision. Your continued use of the cek4d Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you do not agree to a material change in this Policy, you should discontinue use of the Platform and contact our support team to close your account prior to the revised Policy taking effect.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cek4d holds about you, please contact us using the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the cek4d Platform — the fastest channel for account-specific data requests.
• General Enquiries & Data Rights Requests Email: [email protected]

When submitting a data rights request by email, please include your registered username and the specific right you wish to exercise. We may ask you to verify your identity before processing the request. We will acknowledge all written requests within five (5) business days and provide a substantive response within thirty (30) calendar days.

Please do not include sensitive documents such as identity card copies or bank statements in unsolicited emails. For KYC and verification document submissions, please use the secure document upload facility within your cek4d account dashboard or follow the instructions provided by our support team via live chat.